Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 113.7% in FY2025-Q2. Latest is 110.5% - that's -3.2pp from peak.
Workiva is above the Finance Tech Public median by +6.5pp (cell median: 104%)
Workiva (WK) is a finance tech company at the public stage. As of its most recent disclosure (FY2026-Q2), Workiva reported a Net Revenue Retention rate of 110.5% - a mid-pack result for B2B SaaS at this segment.
Workiva's NRR peaked at 113.7% in FY2025-Q2, 3pp above today's level. Over the past three years, the metric has expanded by 15pp. The most recent quarter lost 1.9pp QoQ.
Within its peer set (finance tech companies at public stage in the $100k-$500k acv band), Workiva's NRR is above the cell median of 104%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premium
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: account-named
Education programs: Annual Europe customer event
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Delivering capabilities to help customers analyze and query data, automate evidence ingestion for GRC.
"In 2025, we accelerated AI product innovation, delivering capabilities that help customers analyze and query data"
Acquired a company with deep expertise in data automation on March 9, 2026.
"On March 9, 2026, we acquired a company with deep expertise in data automation."
Launched capability that analyzes queries and manages data directly within the platform to accelerate data prep.
"we launched an AI-powered capability that analyzes queries and manages data directly within the Workiva platform."
Shifted to a tiered pricing model to monetize advanced AI and platform capabilities.
"we adopted a good, better, best model when it comes to pricing and packaging"
Expanded team of major account sellers, shrinking territories for greater focus, and hiring experienced platform sellers.
"As we roll into 2025... we've further expanded our team of major account sellers. We continue to shrink territories"
Strategic addition to the platform for carbon accounting and reporting to win sustainability deals.
"Workiva Carbon... was a strategic addition for us to our platform that's made sustainability solutions... marketable"
Generative AI capabilities for drafting, editing, and refining SEC disclosures and GRC processes.
"Workiva has put AI at the top of our innovation priorities... acceleration of adoption of our AI capabilities"
Released regulatory-grade agents for sustainability disclosure, financial tie-out, disclosure peer benchmarking, and MCP Gateway.
"Workiva recently announced the release of new AI capabilities to our advanced solution tiers for SEC, for sustainability, and for other solution offerings."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Teams navigating financial transformation and increased investor scrutiny.
"AI has shifted from interest to a requirement as teams navigated financial transformation, evolving regulations"
Shifts in regulatory priorities and legal challenges to sustainability rules affecting market expansion.
"Sales of our sustainability management solutions have been, and may continue to be, materially impacted by domestic and global policy uncertainties."
M&A and financial distress among customers driving over half of revenue attrition.
"Customers whose securities were deregistered due to merger or acquisition or financial distress accounted for over half of our revenue attrition"
Sales of sustainability management solutions impacted by domestic and global policy uncertainties and shifts in regulatory priorities.
"Sales of our sustainability management solutions have been, and may continue to be, materially impacted by domestic and global policy uncertainties."
Volatility in public markets led to a decrease in IPOs and SPACs, adversely affecting SEC and capital markets solutions.
"New sales of our SEC and capital markets solutions were adversely affected by this decline in the IPO and SPAC markets."
Demand for sustainability reporting moderated in 2025 compared to 2024 highs due to regulatory shifts.
"we did see demand for sustainability reporting moderate in 2025 when compared to 2024 highs."
Curated quotes about customer outcomes, retention, renewals.
"Generally, the majority of our uplift on NRR tends to be from the additional solutions sold into our base. That's really where we focus when we think about NRR. Of course, we get the benefit of amazing gross retention as well and retaining our existing customers and contracts."
"Our gross retention rate was 97%, exceeding our 96% target. Our net retention rate was 112% for the quarter, compared to 110% in Q1 2025."
"From an NRR perspective, we can see that metric move around from quarter to quarter. But our current internal target in terms of NRR is, you know, maintaining that north of 110%."
"We exceeded expectations in our account expansion activity, showcased by our net retention rate improving to 112%."
"Our gross retention rate was 97%, exceeding our 96% internal target... reflecting increased account expansion."
"Our relentless focus on customer outcomes has continued to resonate with the Office of the CFO."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Workiva appears on 2 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 110.5% | 97.3% | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 112.4% | 97.3% | 10-Q-mdna | source ↗ |
| FY-2025 | 112.8% | 97.2% | 10-K | source ↗ |
| FY2025-Q4 | 112.8% | 97.2% | 10-K | source ↗ |
| FY2025-Q3 | 113.6% | 97.3% | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 113.7% | 97.5% | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 97% | 97% | earnings-press-release-8k-exh | source ↗ |
| FY-2024 | 111.9% | 97.4% | 10-K | source ↗ |
| FY2024-Q4 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 110.5% | 97.5% | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 109.2% | 97.6% | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 96% | - | earnings-call-transcript | source ↗ |
| FY2023-Q4 | 96% | - | earnings-call-transcript | source ↗ |
| FY2023-Q3 | 96% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against Workiva and your full peer cell. Ungated. Downloadable as PDF.