Peak NRR of 125.3% in FY2024-Q1. Latest is 115% - that's -10.3pp from peak.
CrowdStrike is above the Security Public median by +8pp (cell median: 107%)
CrowdStrike (CRWD) is a security company at the public stage. As of its most recent disclosure (FY2026-Q4), CrowdStrike reported a Net Revenue Retention rate of 115% - a strong result for B2B SaaS at this segment.
CrowdStrike's NRR peaked at 125.3% in FY2024-Q1, 10pp above today's level. Over the past three years, the metric has expanded by 15pp. The most recent quarter gained 3pp QoQ.
Within its peer set (security companies at public stage in the $100k-$500k acv band), CrowdStrike's NRR is above the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Falcon Go bundle
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Education programs: CrowdStrike University Training and Certification
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Expansion into Falcon Cloud Security, Falcon Next-Gen Identity, and Falcon Next-Gen SIEM to drive multi-module expansion.
"Falcon Next-Gen Identity has become one of the top solutions driving multi-module expansion"
Incentives including discounting, additional modules, professional services, or subscription extensions.
"Customer commitment packages introduced following the July 19 Incident have included discounting, additional modules"
Subscription model allowing flexible module adoption and utilization
"Falcon Flex makes it easier than ever for our customers to experience the full power of the Falcon platform"
Strategic initiative to support customers following the July 19 incident
"CCP was designed to do exactly what we delivered, right? We helped customers through a situation"
Incentive programs launched following a service outage to sustain retention and seed Flex adoption.
"we leveraged this CCP program to actually seed Flex and now we have the ability to Re-Flex them"
Brings together threat hunting and data platform for turnkey AI-powered SOC.
"This quarter, we announced Falcon Adversary OverWatch for Next-Gen SIEM"
Expansion of Falcon Flex accounts reaching $1.69 billion in ending ARR.
"reaching $1.69 billion in ending ARR from Falcon Flex accounts, up over 120% year-over-year"
Incentive program post-July 19 incident offering additional products or flex dollars to strengthen commitment.
"Customers are leveraging our Customer Commitment Package and flex subscription model to increase their investment"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Content configuration update resulted in system crashes for certain Windows systems, impacting sales cycles.
"The July 19 Incident has had, and is expected to continue to have, an adverse effect on our business"
Financial impact from a service outage including $35.7 million in related expenses.
"included $35.7 million of expenses for outage and related matters"
Requests for information from DOJ and SEC regarding revenue recognition, ARR reporting, and the July 19th outage.
"the company received requests for information from the DOJ and the SEC relating to revenue recognition... July 19th outage"
Global IT outage causing extended sales cycles and one-time incentive costs.
"July 19th incident resulted in near-term headwinds to net new ARR as we experienced extended sales cycles"
New AI models creating lethal cyber attacks and democratizing destruction for adversaries.
"The Mythos moment proved is that the world... realized that AI needs a cybersecurity ecosystem."
A content configuration update caused system crashes for certain Windows systems, creating sales delays, elongated cycles, and increased contraction risk.
"On July 19, 2024, the Company released a content configuration update for its Falcon sensor that resulted in system crashes for certain Windows systems"
Curated quotes about customer outcomes, retention, renewals.
"Our gross retention rate remained high at 97%, and our dollar-based net retention rate increased to 115% in the quarter."
"As I have mentioned many times, once a customer engages with a module, there's an extremely high percentage that they're going to continue to renew that."
"The AI transformation doesn't just necessitate a technological lift and shift. It is necessitating a fundamentally new go-to-market motion, one based on maximizing time to value, ecosystem impact, and ROI."
"Net new ARR contribution from new logos was an all-time record, and both our dollar-based net and gross retention rates improved sequentially."
"Customers are coming back multiple times, and they're continuously spending more, consolidating on CrowdStrike."
"This strength is reflected in our continued strong retention rates, increased module adoption."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
CrowdStrike appears on 8 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q4 | 115% | 97% | 10-K | source ↗ |
| FY2025-Q4 | 112% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 112% | - | 10-K | source ↗ |
| FY2025-Q3 | 115% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 119% | - | 10-K | source ↗ |
| FY2024-Q1 | 125.3% | - | 10-K | source ↗ |
| FY2023-Q4 | 120% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 120% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 123.9% | - | 10-K | source ↗ |
| FY2022-Q3 | 100% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 120% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 120% | - | 10-Q-mdna | source ↗ |
| FY2021-Q4 | 120% | - | 10-K | source ↗ |
| FY2021-Q3 | 120% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 104% | - | 10-Q-mdna | source ↗ |
| FY2019-Q4 | 100% | - | 10-K | source ↗ |
Generate a live retention report against CrowdStrike and your full peer cell. Ungated. Downloadable as PDF.