Currently at all-time peak NRR of 120%.
Atlassian is above the Collaboration Software Public median by +14pp (cell median: 106%)
Atlassian (TEAM) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q3), Atlassian reported a Net Revenue Retention rate of 120% - a strong result for B2B SaaS at this segment.
Atlassian is currently at or near its all-time NRR peak.
Within its peer set (collaboration software companies at public stage in the $25k-$100k acv band), Atlassian's NRR is meaningfully above the cell median of 106%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premium · Enterprise · Premier Support
CS team segments: Small · Medium · Large Enterprise
CSM model: hybrid
Education programs: Training services
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Initiative to end-of-life Data Center deployment and migrate customers to Cloud.
"In September 2025, we announced plans to end-of-life our Data Center deployment offering via our Atlassian Ascend initiative."
AI-powered agents and features integrated across Jira, Confluence, and Jira Service Management.
"We've put AI at the center of our portfolio to enhance teamwork for users across our apps and Collections."
Shifted from selling stand-alone products to offering apps and agents, with Rovo at the center.
"We shifted from selling stand-alone products to offering apps and agents... with Rovo at the center."
Consolidated offering including Jira, Confluence, Loom, and Rovo with increased AI credits.
"Teamwork Collection gives you an amazing amount of software value across Jira, Confluence, and Loom... access to Rovo"
AI-native agents integrated into the Atlassian platform and third-party tools via the Teamwork Graph.
"Customers using Rovo are also growing their ARR at roughly two times the rate of customers who are not using Rovo"
New application launched within the Service Collection to target new team types.
"We also launched customer service this quarter as an application within that"
A program designed to accelerate and manage the transition of data center customers to the cloud.
"I believe that, as you said, we are at the right point for the Ascend program to help continue that momentum"
A program to help customers manage upgrades and migrations to the cloud platform.
"We've learned an awful lot about how to help those customers manage that upgrade through the FastShift program"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Risk of customers not migrating to Cloud or choosing competitors during the transition.
"If we are unable to offer the systems... our Data Center customers require to migrate... our revenue growth will be negatively impacted."
Pull forward of revenue from future periods due to end-of-life and pricing changes creates reporting volatility.
"revenue rec is being pulled into FY 2026 from FY 2027... recognize that there's lumpiness in that pull forward effect"
Customers planning cloud migrations are moderating their seat expansion on legacy Data Center products.
"expecting a more muted level of Data Center expansion from these customers going forward as they prep to move"
Expected meaningful decline in Data Center segment revenue due to tough comparisons.
"warning the Street that the DC segment, obviously on the back of a tough comp, would be down meaningfully"
Cloud migrations impact revenue recognition timing (ratable vs upfront) and marketplace take rates.
"Cloud migrations also, however, have an impact on the timing of revenue recognition"
Larger, more complex deals are taking longer to close as customers evaluate new AI and platform options.
"enterprise deals landed later than expected... function of the fact that we're doing larger, more complex deals"
Curated quotes about customer outcomes, retention, renewals.
"First are the investments we've been making to drive deployment and usage, such as in our customer success team and in forward-deployed engineering programs like FastShift."
"We continue to work on improving our customer success operation. There's a lot of things that we can keep doing there. It's going from good to great kind of progress movement."
"We've continued to improve over the last few years the human side of our enterprise connectivity as we become more of a strategic partner, from sales to customer success to all of the groups that have to interact with our customers"
"Our product-led philosophy prioritizes delivering high-value, competitively priced software at high volume... engineered a frictionless flywheel."
"We had a great Q2 in the enterprise segment, just fantastic execution by the sales and success team across the board."
"We saw continued signs of stabilization in our SMB customer segment and low-touch sales channel."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Atlassian appears on 4 of our retention leaderboards.
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