cust.co / NRR Benchmark / Collaboration Software · Public · $25K-$100K ACV

Collaboration Software NRR Benchmark

Median Net Revenue Retention for Public Collaboration Software companies in the $25K-$100K ACV band.

Latest median NRR (FY2026-Q4)
104%
▼ 8pp QoQ
-7pp vs FY2025-Q4
2 companies
20 verified disclosures
P25–P75: 102% – 111%

NRR over time

98%102%106%110%114% FY2021-Q1FY2021-Q4FY2023-Q1FY2024-Q4FY2025-Q3FY2025-Q4FY2026-Q2FY2026-Q4 Median NRR FY2021-Q1 - 103% (BOX) FY2021-Q3 - 100% (BOX) FY2021-Q4 - 103% (BOX) FY2022-Q1 - 108% (BOX) FY2023-Q1 - 100% (BOX) FY2024-Q1 - 100% (BOX) FY2024-Q4 - 101% (BOX) FY2025-Q1 - 100% (BOX) FY2025-Q3 - 102% (BOX) FY-2025 - 111% (BOX, TEAM) FY2025-Q4 - 111% (BOX, TEAM) FY2026-Q1 - 111% (BOX, TEAM) FY2026-Q2 - 112% (BOX, TEAM) FY2026-Q3 - 112% (BOX, TEAM) FY2026-Q4 - 104% (BOX)

Each point is the median of verified disclosures for that fiscal quarter. Contributors disclosed in: FY2021-Q1 (BOX) · FY2021-Q3 (BOX) · FY2021-Q4 (BOX) · FY2022-Q1 (BOX) · FY2023-Q1 (BOX) · FY2024-Q1 (BOX) · FY2024-Q4 (BOX) · FY2025-Q1 (BOX) · FY2025-Q3 (BOX) · FY-2025 (BOX, TEAM) · FY2025-Q4 (BOX, TEAM) · FY2026-Q1 (BOX, TEAM) · FY2026-Q2 (BOX, TEAM) · FY2026-Q3 (BOX, TEAM) · FY2026-Q4 (BOX).

Median GRR (gross retention) in FY2026-Q4: - - the gap to NRR (104%) shows how much expansion is lifting the retention number.

Distribution - where do companies fall?

Each bar = a 5-percentage-point band. Hover for the companies in that band.

1 companies in 100%–105%: BOX11 companies in 115%–120%: TEAM1 60%80%100%120%140%160%180% median 103%

Latest verified NRR per company. Run the calculator to see where you'd land on this distribution.

Top performers in this cell

  1. #1 Atlassian TEAM 120% FY2026-Q3
  2. #2 Box BOX 104% FY2026-Q4

What this means

Collaboration Software · Public stage - NRR captures how much your existing customers grow versus shrink, before any new logos. Top performers expand existing accounts faster than they lose them, compounding ARR even if new sales slow.

The expansion gap is real: the median company in this cell sits at 103% while the top 25% are at 111% - a 8pp spread between average and best-in-class. Compute your own NRR to see where you stack up.

Related cells

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