Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 108% in FY2022-Q1. Latest is 104% - that's -4pp from peak.
Box is above the Collaboration Software Public median by +0pp (cell median: 104%)
Box (BOX) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q4), Box reported a Net Revenue Retention rate of 104% - a mid-pack result for B2B SaaS at this segment.
Box's NRR peaked at 108% in FY2022-Q1, 4pp above today's level.
Within its peer set (collaboration software companies at public stage in the $25k-$100k acv band), Box's NRR is roughly in line with the cell median of 104%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premier · Strategic
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Education programs: BoxWorks 2025
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
New high-tier plan including Box AI Extract Agents, Box Apps, and Box AI Studio.
"In January 2025, we introduced our Enterprise Advanced plan to allow our customers to access the full power"
Launch of Box Extract, Box Automate, and Box Shield Pro powered by AI.
"We also announced the following innovations at our annual BoxWorks event during the third quarter of fiscal year 2026"
New plan tier integrating AI-powered metadata extraction and intelligent no-code apps.
"momentum in Q2 in customer adoption of Enterprise Advanced, which brings together our most powerful intelligent workflow capabilities"
Introduction of AI agents that review, summarize, and extract details from enterprise documents.
"we announced all new updates to Box AI capabilities, including the general availability of Box's new enhanced Extract Agent"
Embedding AI into the platform to summarize documents and organize data via Hubs.
"Box AI and Enterprise Plus drove strong customer demand in Q3."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Pressure on seat expansion and increased partial customer churn due to budget scrutiny.
"net retention rate continues to be impacted by heightened budget scrutiny, putting pressure on seat expansion"
Prudent guidance due to moving pieces in a challenging environment.
"There's still a lot of moving pieces out there in a pretty challenging environment."
Strengthening USD, particularly against the Yen, impacting billings and revenue.
"Q3 billings were impacted by a roughly 100 basis points, or $3 million, headwind from FX."
Curated quotes about customer outcomes, retention, renewals.
"Our annualized full churn rate continues to remain strong and stable at 3%, demonstrating that the full value of Box's platform is driving customer stickiness."
"Our annualized full churn rate remains steady at 3%."
"We are using Box AI agents to augment our work in every area of the business, from how we train and enable new sales or support reps."
"We believe our go-to-market efforts to deliver a solution selling strategy and our investments in product, customer success, and Box Consulting... are significant factors in our customer retention results."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Box appears on 4 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q4 | 104% | - | earnings-call-transcript | source ↗ |
| FY2026-Q3 | 104% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 103% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 102% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 102% | - | earnings-call-transcript | source ↗ |
| FY-2025 | 102% | - | 10-K | source ↗ |
| FY2025-Q3 | 102% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 100% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 101% | - | earnings-call-transcript | source ↗ |
| FY2024-Q1 | 100% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 100% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 108% | - | 10-K | source ↗ |
| FY2021-Q4 | 103% | - | 10-Q-mdna | source ↗ |
| FY2021-Q3 | 100% | - | 10-Q-mdna | source ↗ |
| FY2021-Q1 | 103% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Box and your full peer cell. Ungated. Downloadable as PDF.