Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 124% in FY2021-Q2. Latest is 106% - that's -18pp from peak.
Okta is below the Security Public median by -4.5pp (cell median: 111%)
Okta (OKTA) is a security company at the public stage. As of its most recent disclosure (FY2026-Q4), Okta reported a Net Revenue Retention rate of 106% - a mid-pack result for B2B SaaS at this segment.
Okta's NRR peaked at 124% in FY2021-Q2, 18pp above today's level. Over the past three years, the metric has contracted by 14pp.
Within its peer set (security companies at public stage in the $100k-$500k acv band), Okta's NRR is below the cell median of 111%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
CSM model: hybrid
Top customer exec: Eric Kelleher - Chief Operating Officer (since 2016) · reports to CEO
Named CS initiatives across recent disclosures (newest first).
Initiative to become a trusted leader in combating identity-based threats and hardening security environments.
"The first priority is to elevate the industry with the Okta Secure Identity Commitment."
Expanding specialization into dedicated Okta sellers and Auth0 sellers to meet unique buyer needs.
"we're expanding our specialization into Okta sellers and Auth0 sellers."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Customers right-sizing seat counts during renewals following over-forecasting in previous years.
"as those contracts come up for renewal, they don't get renewed at $1,500. They get renewed at a right-sized level."
Curated quotes about customer outcomes, retention, renewals.
"We know the customers that adopt more products have the highest retention rates, so we're excited about the trends here."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Okta appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q4 | 106% | - | 10-K | source ↗ |
| FY-2026 | 106% | - | 10-Q-mdna | source ↗ |
| FY2026-Q3 | 106% | - | earnings-call-transcript | source ↗ |
| FY2026-Q2 | 106% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 106% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 106% | - | 10-Q-mdna | source ↗ |
| FY-2025 | 107% | - | 10-K | source ↗ |
| FY2025-Q4 | 106% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 106% | - | 10-Q-mdna | source ↗ |
| FY2025-Q3 | 106% | - | 10-Q-mdna | source ↗ |
| FY-2024 | 111% | - | 10-K | source ↗ |
| FY2024-Q3 | 108% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 110% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 111% | - | 10-Q-mdna | source ↗ |
| FY2023-Q3 | 115% | - | 10-Q-mdna | source ↗ |
| FY2023-Q2 | 115% | - | 10-Q-mdna | source ↗ |
| FY2023-Q1 | 117% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 124% | - | 10-Q-mdna | source ↗ |
| FY2022-Q2 | 122% | - | 10-Q-mdna | source ↗ |
| FY2022-Q1 | 121% | - | 10-Q-mdna | source ↗ |
| FY2021-Q2 | 124% | - | 10-Q-mdna | source ↗ |
| FY2021-Q1 | 119% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 120% | - | 10-K | source ↗ |
Generate a live retention report against Okta and your full peer cell. Ungated. Downloadable as PDF.