Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 111% in FY2024-Q1. Latest is 105% - that's -6pp from peak.
N-able is below the Dev Tools Public median by -2.5pp (cell median: 108%)
N-able (NABL) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q3), N-able reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.
N-able's NRR peaked at 111% in FY2024-Q1, 6pp above today's level.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), N-able's NRR is roughly in line with the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: SMB · mid-market
CSM model: account-named
Education programs: Empower on the Move
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Started offering customers long-term contracts at the beginning of the year to drive higher retention.
"we started offering customers long-term contracts at the beginning of the year. Reception has been strong."
Transformation of RMMs into a next-generation open ecosystem IT management platform.
"ongoing transformation of RMMs into a next-generation open ecosystem IT management platform"
Engagement of a consultant to provide AI strategy advising services to the company.
"Beginning in August 2025... engaged Gene Kemp... as a consultant to provide AI strategy advising services"
Leveraging AI to deliver business resilience and security outcomes.
"Our AI-powered cybersecurity platform delivers business resilience to more than 500,000 organizations"
AI workflow assistant for UEM to automate tasks and diagnose issues via natural language.
"we are excited to debut N-zo, our powerful AI workflow assistant that users will be able to command to complete tasks"
Expansion into the Value-Added Reseller channel with field reps and channel account managers.
"expanded into the VAR channel to broaden our sales reach... continue to expand our VAR outbound motion"
Scaling a higher-touch approach for higher value accounts.
"we are scaling our tailored strategy that delivers a higher-touch approach for higher value accounts."
In-product AI assistant that delivers embedded guidance to help teams resolve issues faster.
"N-able launched N-zo, an in-product AI assistant that delivers embedded guidance to help teams resolve issues faster."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Customers seeking to optimize their estate before entering long-term deals, creating short-term pressure.
"customers have sought to optimize their estate before entering long-term deals, placing short-term pressure"
Higher-than-typical pricing changes in 2023 making 2024 comparisons challenging.
"Growing comparisons in 2024 are challenged relative to 2023... pricing headwinds to be transitory."
Foreign exchange rates significantly impacted the median salary and financial metric calculations.
"the impact of foreign exchange rates significantly impacted the prior median’s salary"
Significant decline in stock price could trigger goodwill impairment.
"During the three months ended March 31, 2026, we experienced a significant decline in our stock price."
NRR impacted by pricing/packaging changes and rationalization from the Long-Term Contract Initiative.
"102% dollar-based net revenue retention rate reflects the impact from our pricing and packaging changes"
NRR impacted by pricing/packaging changes and rationalization from the Long-Term Contract Initiative.
"102% dollar-based net revenue retention rate reflects the impact from our pricing and packaging changes"
Curated quotes about customer outcomes, retention, renewals.
"Customers are renewing at a very healthy clip... renewing at a clip around 90% or so."
"As we've been going through calendar 2025 here, we've been able to renew our longer term contract, you know, a rate around 90% that's continued to progress and perform and start to contribute to the GRR story which fuels NRR"
"Both gross and net retention improved year- over- year and quarter- over- quarter, underscoring the value customers are seeing and expanding with N-able."
"Strengthen cross-sell and up-sell underpinned improvement in both gross and net retention as customers realize value in expanding and consolidating with N-able."
"On the operational front, a lot of it's on the heels of the execution we've had with cross-selling MDR into the customer base. That's continued to be very successful, and demand remains very healthy"
"In addition to the organizational changes, expanded UEM and EDR capabilities, and CRO hire we discussed earlier, we are also taking specific steps to strengthen our renewal motion."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
N-able appears on 2 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 105% | 86% | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 106% | 85% | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 106% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 103% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 102% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 102% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 101% | - | 10-Q-mdna | source ↗ |
| FY2024-Q4 | 85% | 85% | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 105% | - | 10-Q-mdna | source ↗ |
| FY2024-Q2 | 108% | - | 10-Q-mdna | source ↗ |
| FY2024-Q1 | 111% | - | 10-Q-mdna | source ↗ |
| FY2020-Q2 | 103% | - | 10-K | source ↗ |
Generate a live retention report against N-able and your full peer cell. Ungated. Downloadable as PDF.