Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Peak NRR of 130% in FY2021-Q3. Latest is 117% - that's -13pp from peak.
GitLab is above the Dev Tools Public median by +9.5pp (cell median: 108%)
GitLab (GTLB) is a dev tools company at the public stage. As of its most recent disclosure (FY2027-Q2), GitLab reported a Net Revenue Retention rate of 117% - a strong result for B2B SaaS at this segment.
GitLab's NRR peaked at 130% in FY2021-Q3, 13pp above today's level. Over the past three years, the metric has contracted by 13pp.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), GitLab's NRR is above the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premium · Ultimate
CS team segments: Enterprise · Mid-Market · SMB
Education programs: GitLab Training
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Introduction of PSUs as a component of annual long-term incentives to link compensation to financial performance.
"This introduction of PSUs as a component of annual long-term incentives reflects the CLDC's commitment"
Intelligent orchestration of teams and AI agents across the software lifecycle, generally available in Jan 2026.
"Generally available in January 2026, GitLab Duo Agent Platform combines conversational AI assistance..."
Implementation of AI capabilities throughout GitLab's services, including as part of the GitLab Duo suite.
"We have implemented AI capabilities throughout GitLab’s services, including as part of the GitLab Duo suite"
Single tenant SaaS solution for organizations with complex security and compliance requirements.
"We also offer GitLab Dedicated, our single tenant SaaS solution"
An autonomous agent for end-to-end software development, moving from prompt-based to agentic AI.
"Agentic AI is the foundation of GitLab Duo Workflow, an autonomous agent for end-to-end software development"
A bundle offering integrating AI capabilities from GitLab Duo and Amazon Q for AWS customers.
"announced a bundle offering for GitLab Duo with Amazon Q, allowing developers to create and deploy high-quality"
A buying program that lets customers mix seat-based and credit-based products.
"we'll be unveiling GitLab Flex, a buying program that lets customers mix seat-based and credit-based products"
API-accessible service that improves outcome quality and reduces cost of agentic actions.
"We're building a first-class API-accessible service called GitLab Orbit that improves outcome quality"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Actual achievement fell below thresholds required to earn PSUs, resulting in forfeiture.
"Our actual achievement for the fiscal year fell below the thresholds required to earn a payout, resulting in the forfeiture"
Inflation, tariffs, and volatile interest rates putting pressure on overall spending.
"Recent macroeconomic conditions... have, and may continue to, put pressure on overall spending..."
Rapidly-evolving regulatory environment and intellectual property litigation related to AI-generated content.
"technologies underpinning these features exist in a rapidly-evolving regulatory and commercial environment"
Significant cash outflow due to tax settlement with Dutch Tax Authority and IRS.
"payment of $188 million to the Dutch Tax Authority, which resulted from the APA negotiations"
Contraction tied to layoffs in the customer base and M&A activity.
"we saw more seat contraction than we anticipated, mostly tied to layoffs in our customer base."
Headwinds persisting with customers representing 20% of ARR.
"Headwinds have persisted with this cohort, which makes up about 20% of our ARR."
Curated quotes about customer outcomes, retention, renewals.
"Q1 DBNRR was driven by a combination of seat expansion at approximately 80%, increased customer yield at approximately 5%, and tier upgrades at approximately 15%."
"This is all complemented by enhanced customer success and post sales playbook designed to accelerate customer value realization and platform adoption."
"Our customer retention metrics continue to reflect the strength and durability of our platform value proposition. We maintain consistently strong net dollar retention rates across our customer cohorts."
"Q3 was similar to Q2, where seats contributed slightly over 80% of the mix. Yield was about 10% and the remaining from up tiering."
"as these customers are coming up for renewal, there is a lot of scrutiny and auditing around licensed usage."
"We believe better utilization should strengthen our already healthy retention profile by reducing the potential for churn and contraction driven by unused spend."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
GitLab appears on 3 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2027-Q2 | 117% | 90% | 10-Q-mdna | source ↗ |
| FY2027-Q1 | 117% | 90% | earnings-call-transcript | source ↗ |
| FY-2026 | 118% | - | 10-K | source ↗ |
| FY2026-Q4 | 118% | - | 10-K | source ↗ |
| FY2026-Q3 | 119% | - | 10-Q-mdna | source ↗ |
| FY2026-Q2 | 121% | - | 10-Q-mdna | source ↗ |
| FY2026-Q1 | 122% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 118% | - | def-14a | source ↗ |
| FY-2025 | 123% | - | 10-K | source ↗ |
| FY2025-Q3 | 124% | - | 10-Q-mdna | source ↗ |
| FY2025-Q2 | 126% | - | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 129% | - | 10-Q-mdna | source ↗ |
| FY-2024 | 130% | - | 10-K | source ↗ |
| FY2024-Q1 | 130% | - | 10-K | source ↗ |
| FY-2023 | 130% | - | 10-K | source ↗ |
| FY2023-Q1 | 130% | - | 10-Q-mdna | source ↗ |
| FY-2022 | 130% | - | 10-K | source ↗ |
| FY2021-Q3 | 130% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against GitLab and your full peer cell. Ungated. Downloadable as PDF.