cust.co / NRR Benchmark / Sales & Marketing Tech · Public · $5K-$25K ACV

Sales & Marketing Tech NRR Benchmark

Median Net Revenue Retention for Public Sales & Marketing Tech companies in the $5K-$25K ACV band.

Latest median NRR (FY2026-Q1)
110%
▲ 2.5pp QoQ
+5pp vs FY2025-Q1
4 companies
41 verified disclosures
P25–P75: 104% – 110%

NRR over time

100%105%111%117%123% FY2019-Q4FY2021-Q4FY2023-Q1FY2024-Q1FY2024-Q3FY2025-Q1FY2025-Q4FY2026-Q1 Median NRR Shaded area: 25th–75th percentile range across contributing companies FY2019-Q4 - 110% (SPT) FY2020-Q4 - 108% (KVYO) FY-2020 - 110% (KVYO) FY2021-Q4 - 115% (HUBS) FY2022-Q2 - 104% (HUBS, SEMR) FY2022-Q3 - 108% (SPT) FY2023-Q1 - 110% (HUBS) FY2023-Q3 - 113% (KVYO, SPT) FY-2023 - 103% (HUBS) FY2024-Q1 - 102% (HUBS) FY2024-Q2 - 106% (SPT, SEMR) FY2025-Q2 - 105% (HUBS, SEMR, KVYO) FY2024-Q3 - 109% (KVYO, SEMR) FY2024-Q4 - 107% (KVYO, SEMR, SPT, HUBS) FY-2024 - 104% (KVYO, HUBS, SPT) FY2025-Q1 - 105% (SEMR, HUBS, KVYO) FY2025-Q3 - 105% (KVYO, SEMR, HUBS) FY-2025 - 105% (KVYO, HUBS, SPT, SEMR) FY2025-Q4 - 108% (SEMR, HUBS, SPT, KVYO) FY2026-Q1 - 110% (KVYO) P25–P75 spread

Each point is the median of verified disclosures for that fiscal quarter. Contributors disclosed in: FY2019-Q4 (SPT) · FY2020-Q4 (KVYO) · FY-2020 (KVYO) · FY2021-Q4 (HUBS) · FY2022-Q2 (HUBS, SEMR) · FY2022-Q3 (SPT) · FY2023-Q1 (HUBS) · FY2023-Q3 (KVYO, SPT) · FY-2023 (HUBS) · FY2024-Q1 (HUBS) · FY2024-Q2 (SPT, SEMR) · FY2025-Q2 (HUBS, SEMR, KVYO) · FY2024-Q3 (KVYO, SEMR) · FY2024-Q4 (KVYO, SEMR, SPT, HUBS) · FY-2024 (KVYO, HUBS, SPT) · FY2025-Q1 (SEMR, HUBS, KVYO) · FY2025-Q3 (KVYO, SEMR, HUBS) · FY-2025 (KVYO, HUBS, SPT, SEMR) · FY2025-Q4 (SEMR, HUBS, SPT, KVYO) · FY2026-Q1 (KVYO).

Median GRR (gross retention) in FY2026-Q1: - - the gap to NRR (110%) shows how much expansion is lifting the retention number.

Distribution - where do companies fall?

Each bar = a 5-percentage-point band. Hover for the companies in that band.

1 companies in 95%–100%: SPT11 companies in 100%–105%: HUBS11 companies in 105%–110%: KVYO11 companies in 145%–150%: SEMR1 60%80%100%120%140%160%180% median 107%

Latest verified NRR per company. Run the calculator to see where you'd land on this distribution.

Top performers in this cell

  1. #1 Klaviyo KVYO 110% FY2026-Q1
  2. #2 Semrush SEMR 106% FY-2025
  3. #3 HubSpot HUBS 105% FY2025-Q4
  4. #4 Sprout Social SPT 100% FY2025-Q4

What this means

Sales & Marketing Tech · Public stage - NRR captures how much your existing customers grow versus shrink, before any new logos. Top performers expand existing accounts faster than they lose them, compounding ARR even if new sales slow.

The expansion gap is real: the median company in this cell sits at 107% while the top 25% are at 110% - a 3pp spread between average and best-in-class. Compute your own NRR to see where you stack up.

Related cells

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