cust.co / NRR Benchmark / Healthcare SaaS · Public · $25K-$100K ACV

Healthcare SaaS NRR Benchmark

Median Net Revenue Retention for Public Healthcare SaaS companies in the $25K-$100K ACV band.

Latest median NRR (FY2026-Q3)
112%
▼ 6pp QoQ
+27pp vs FY2024-Q4
3 companies
23 verified disclosures
P25–P75: 114% – 131%

NRR over time

72%100%129%158%186% FY2021-Q2FY2022-Q1FY2022-Q4FY2024-Q2FY2024-Q1FY2025-Q3FY2026-Q1FY2026-Q3 Median NRR FY2021-Q2 - 167% (DOCS) FY2021-Q3 - 173% (DOCS) FY-2021 - 117% (DOCS) FY2022-Q1 - 139% (DOCS) FY2022-Q2 - 139% (DOCS) FY2022-Q3 - 128% (DOCS) FY2022-Q4 - 133% (DOCS) FY-2022 - 119% (DOCS) FY2023-Q1 - 153% (DOCS) FY2024-Q2 - 114% (DOCS) FY-2023 - 117% (GH) FY2023-Q4 - 103% (GH, DH) FY2024-Q1 - 101% (DOCS, DH) FY2025-Q1 - 114% (DOCS) FY2025-Q2 - 114% (DOCS) FY2025-Q3 - 117% (DOCS) FY2024-Q4 - 85% (DH) FY2025-Q4 - 119% (DOCS) FY2026-Q1 - 118% (DOCS) FY2026-Q2 - 118% (DOCS) FY2026-Q3 - 112% (DOCS)

Each point is the median of verified disclosures for that fiscal quarter. Contributors disclosed in: FY2021-Q2 (DOCS) · FY2021-Q3 (DOCS) · FY-2021 (DOCS) · FY2022-Q1 (DOCS) · FY2022-Q2 (DOCS) · FY2022-Q3 (DOCS) · FY2022-Q4 (DOCS) · FY-2022 (DOCS) · FY2023-Q1 (DOCS) · FY2024-Q2 (DOCS) · FY-2023 (GH) · FY2023-Q4 (GH, DH) · FY2024-Q1 (DOCS, DH) · FY2025-Q1 (DOCS) · FY2025-Q2 (DOCS) · FY2025-Q3 (DOCS) · FY2024-Q4 (DH) · FY2025-Q4 (DOCS) · FY2026-Q1 (DOCS) · FY2026-Q2 (DOCS) · FY2026-Q3 (DOCS).

Median GRR (gross retention) in FY2026-Q3: - - the gap to NRR (112%) shows how much expansion is lifting the retention number.

Distribution - where do companies fall?

Each bar = a 5-percentage-point band. Hover for the companies in that band.

1 companies in 80%–85%: DH11 companies in 110%–115%: DOCS11 companies in 115%–120%: GH1 60%80%100%120%140%160%180% median 117%

Latest verified NRR per company. Run the calculator to see where you'd land on this distribution.

Top performers in this cell

  1. #1 Guardant Health GH 117% FY2023-Q4
  2. #2 Doximity DOCS 112% FY2026-Q3
  3. #3 Definitive Healthcare DH 85% FY2024-Q4

What this means

Healthcare SaaS · Public stage - NRR captures how much your existing customers grow versus shrink, before any new logos. Top performers expand existing accounts faster than they lose them, compounding ARR even if new sales slow.

The expansion gap is real: the median company in this cell sits at 117% while the top 25% are at 131% - a 13.5pp spread between average and best-in-class. Compute your own NRR to see where you stack up.

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