Peak NRR of 120% in FY2024-Q2. Latest is 90% - that's -30pp from peak.
SoundHound AI is below the AI Infrastructure Public median by -18.3pp (cell median: 108%)
SoundHound AI (SOUN) is a ai infrastructure company at the public stage. As of its most recent disclosure (FY2025-Q2), SoundHound AI reported a Net Revenue Retention rate of 90% - a below-average result for B2B SaaS at this segment.
SoundHound AI's NRR peaked at 120% in FY2024-Q2, 30pp above today's level. The most recent quarter lost 30pp QoQ.
Within its peer set (ai infrastructure companies at public stage in the $100k-$500k acv band), SoundHound AI's NRR is meaningfully below the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Logo flow per period (count-side complement to dollar-based NRR).
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
CS team segments: SMBs · Enterprise · Key Accounts
CSM model: hybrid
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Acquired individuals as part of the acquisition of Interactions Corporation in September 2025.
"includes the individuals acquired as part of our acquisition of Interactions Corporation in September 2025."
Updated Amelia 7 platform to version 7.3, introducing capability upgrades for conversational latency and barge handling.
"we've just updated the Amelia 7 platform to version 7.3, introducing some capability upgrades"
AI-powered solution that analyzes customer and employee interactions in real time to measure efficiency and satisfaction.
"Earlier this year, we introduced a new product called Voice Insights, targeting brands that require a precursor"
Migrating 15 large enterprise customers onto the Amelia 7 agentic AI platform.
"We are migrating 15 of our large enterprise customers onto the Amelia 7 platform"
Increased focus on customer success to turn around leakage and churn into growth.
"investing in customer success and making sure that our existing book of business... we're turning that around"
Third pillar of business strategy allowing users to transact with businesses via voice assistant.
"We recently unveiled the third pillar of our business, our voice commerce ecosystem."
Platform extending restaurant ordering into calling, texting, scanning, and directly into cars.
"We are excited to have just announced our breakthrough Dynamic Drive-Thru platform"
A platform where AI builds fleets of AI agents in minutes based on documentation and integrations.
"With OASYS, AI itself can build entire fleets of AI agents in minutes based on existing documentation"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Stock price increase resulted in an increase in fair value of contingent liabilities, negatively impacting net loss.
"stock price increase resulted in an increase in its fair value of contingent liabilities, negatively impacting..."
Pressure in the automotive business driven by global tariffs and broader industry softness.
"continued pressure in the automotive business, driven by global tariffs and the broader industry softness"
Large enterprise deals can cause quarter-to-quarter revenue volatility.
"sometimes the lumpy nature of these deals can cause quarter-to-quarter volatility"
Secondary impact from tariffs affecting auto shipments and royalty recordings.
"tariffs have certainly affected the auto space generally, and that does impact us because our ongoing revenue"
Unit growth in automotive was hampered by overall macro pressures facing the industry.
"automotive unit growth was hampered in Q4 by some of the overall macro pressures facing the industry"
Historically high concentration, though improving; top 5 customers were 90% of revenue in 2023.
"In the prior year, we had well over 90% of our revenue from just five customers."
Curated quotes about customer outcomes, retention, renewals.
"OASYS demos are absolutely delighting new and existing customers, and it shows in our renewal rates."
"the bulk of our investments here continue to be go-to-market efforts... as well as customer success to increase retention."
"Our solutions are directly, our economic model, our pricing model is directly tied to customers to you know, achieving or seeing real value."
"We handle more than 90% of the incoming calls without kicking to a human, and we get paid more as we contain more calls."
"the bulk of our investments here continue to be go-to-market efforts via direct and indirect sales, as well as customer success to increase retention."
"What once took businesses months can now take just minutes, significantly lower their operational costs."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
SoundHound AI appears on 1 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
Generate a live retention report against SoundHound AI and your full peer cell. Ungated. Downloadable as PDF.