Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 112%.
AvePoint is above the Dev Tools Public median by +4.5pp (cell median: 108%)
AvePoint (AVPT) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q3), AvePoint reported a Net Revenue Retention rate of 112% - a mid-pack result for B2B SaaS at this segment.
AvePoint is currently at or near its all-time NRR peak.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), AvePoint's NRR is above the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premier · Strategic · Premium Unified Support
CS team segments: Fortune 50 · U.S. federal agencies · Asian governments · European manufacturing conglomerates · North America credit card companies · SMB
CSM model: pooled
Education programs: Onboarding and enablement model
Top customer exec: Unnamed - Chief Customer Officer (since 2026)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Implemented pooled customer success for lower ARR balance customers to improve retention.
"We've done a bunch of things around pooled CS and really focusing on how we can service that team and that really customer base better."
Established guidelines for the responsible and ethical use, development, and deployment of AI.
"In 2024, AvePoint implemented a board-approved Responsible AI Charter"
Provides assurance for MSPs primarily serving small business clients against ransomware.
"AvePoint Ransomware Detection, and its Ransomware Warranty for MSPs... gives assurance"
Unified monitoring, governance, and cost control for AI agents across cloud environments.
"Announced the general availability of the AgentPulse Command Center, which provides unified monitoring, governance"
Packaging suite capabilities into tiered bundles (Essentials, Plus, Complete) using a good-better-best model.
"We have begun packaging the suite capabilities of the AvePoint Confidence Platform into tiered bundles"
Acquisition of Ydentic to expand SaaS solutions for multi-tenant management for managed service providers (MSPs).
"The Company completed the acquisition of Ydentic to further expand its SaaS solutions for providing robust, simple"
Expanded platform with new Risk Posture, Optimization & ROI, and Resilience command centers.
"Expanded the AvePoint Confidence Platform with new Risk Posture, Optimization & ROI, and Resilience command centers"
Tracks policy violations, agent remediation speed, and workspace status to measure governance impact.
"recently launched our new Operational Efficiency Command Center within the AvePoint Confidence Platform"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Gartner found 30% of GenAI projects will be abandoned due to poor data quality and inadequate risk controls.
"30% of generative AI projects will be abandoned after proof of concepts by the end of 2025 due to poor data quality"
Ransomware attacks identified as a top security threat for organizations.
"Ransomware attacks have become one of the top security threats for organizations"
Digital sprawl driving operational complexity and rising total cost of ownership.
"Digital sprawl that drives operational complexity and rising total cost of ownership"
Increasing cyber threats and global regulatory demands requiring robust data management.
"Companies are navigating increasing cyber threats and global regulatory demands."
Changes in foreign exchange rates significantly affect revenue and expenses.
"changes in foreign exchange rates may significantly affect revenue and expenses."
U.S. federal agencies navigating changes and a government shutdown impacting deal timing and retention.
"expected softness we saw in the public sector was the primary driver in the sequential step-down in retention"
Curated quotes about customer outcomes, retention, renewals.
"GRR factors in account-level churn, customer down-sell, and our migration products, which have naturally lower renewal rates. This quarter, migration served as a two-point headwind to GRR."
"historically, if you look at our NRR, it is mostly coming from cross-selling activities of customers consuming additional products, more so than seats."
"When the migration projects is over, what we have in day two solutions, if the ARR is less than a migration project on the license piece, it will lead to a perceived GRR decline"
"Adjusted for the impact of FX, our Q1 gross retention rate was 89%, a 1-point improvement from Q4, while our Q1 net retention rate of 110% was in line with Q4. Similar to prior quarters, our migration products again served as a 2-point headwind to GRR"
"Adjusted for the impact of FX, our Q2 gross retention rate was 89%, and our Q2 net retention was 110%, both of which were in line with Q1."
"These actions include investments in our customer success teams, especially in North America, where our improved efficiency and greater utilization of telemetry and analytics has driven a meaningful improvement in the retention rates of the accounts where we leverage a pooled customer success strategy."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
AvePoint appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q3 | 112% | 90% | earnings-press-release-8k-exh | source ↗ |
| FY2026-Q2 | 111% | 89% | earnings-press-release-8k-exh | source ↗ |
| FY2026-Q1 | 111% | 89% | earnings-press-release-8k-exh | source ↗ |
| FY2025-Q4 | 111% | 88% | earnings-press-release-8k-exh | source ↗ |
| FY2025-Q3 | 110% | 88% | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 111% | 90% | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 111% | 89% | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 109% | 87% | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 112% | 89% | earnings-call-transcript | source ↗ |
| FY2023-Q4 | 109% | 87% | earnings-call-transcript | source ↗ |
| FY2023-Q2 | 110% | 87% | earnings-call-transcript | source ↗ |
Generate a live retention report against AvePoint and your full peer cell. Ungated. Downloadable as PDF.