cust.co / NRR Benchmark / Collaboration Software · Public · Under $5K ACV

Collaboration Software NRR Benchmark

Median Net Revenue Retention for Public Collaboration Software companies in the Under $5K ACV band.

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Latest median NRR (FY2026-Q1)
90%
▼ 15pp QoQ
-3pp vs FY2025-Q2
2 companies
10 verified disclosures
P25–P75: 91% – 105%

NRR over time

86%92%98%103%109% FY2024-Q4FY-2024FY2025-Q1FY2025-Q2FY2025-Q3FY-2025FY2025-Q4FY2026-Q1 Median NRR FY2024-Q4 - 98% (COUR, WIX) FY-2024 - 106% (WIX) FY2025-Q1 - 93% (COUR) FY2025-Q2 - 93% (COUR) FY2025-Q3 - 89% (COUR) FY-2025 - 99% (COUR, WIX) FY2025-Q4 - 105% (WIX) FY2026-Q1 - 90% (COUR)

Each point is the median of verified disclosures for that fiscal quarter. Contributors disclosed in: FY2024-Q4 (COUR, WIX) · FY-2024 (WIX) · FY2025-Q1 (COUR) · FY2025-Q2 (COUR) · FY2025-Q3 (COUR) · FY-2025 (COUR, WIX) · FY2025-Q4 (WIX) · FY2026-Q1 (COUR).

Median GRR (gross retention) in FY2026-Q1: - - the gap to NRR (90%) shows how much expansion is lifting the retention number.

Distribution - where do companies fall?

Each bar = a 5-percentage-point band. Hover for the companies in that band.

1 companies in 85%–90%: COUR11 companies in 100%–105%: WIX1 60%80%100%120%140%160%180% median 93%

Latest verified NRR per company. Run the calculator to see where you'd land on this distribution.

Top performers in this cell

  1. #1 Wix WIX 105% FY-2025
  2. #2 Coursera COUR 90% FY2026-Q1

What this means

Collaboration Software · Public stage - NRR captures how much your existing customers grow versus shrink, before any new logos. Top performers expand existing accounts faster than they lose them, compounding ARR even if new sales slow.

The expansion gap is real: the median company in this cell sits at 93% while the top 25% are at 105% - a 12pp spread between average and best-in-class. Compute your own NRR to see where you stack up.

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