Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 105%.
Qualys is below the Security Public median by -5pp (cell median: 110%)
Qualys (QLYS) is a security company at the public stage. As of its most recent disclosure (FY2026-Q2), Qualys reported a Net Revenue Retention rate of 105% - a mid-pack result for B2B SaaS at this segment.
Qualys is currently at or near its all-time NRR peak.
Within its peer set (security companies at public stage in the $25k-$100k acv band), Qualys's NRR is below the cell median of 110%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
Forward-booked revenue by maturity. Renewal pipeline visibility.
Support tiers: Standard · Premier · Strategic
CS team segments: Enterprise
CSM model: hybrid
Education programs: CISO workshops
Customer Advisory Board: Yes
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Migrated certain cloud platform footprint to a lower cost region to optimize infrastructure efficiency.
"completion of our effort to migrate certain cloud platform footprint to a lower cost region"
Flexible pricing model allowing customers to adopt Qualys solutions at their own pace throughout the year.
"continued beta testing Q-Flex to help customers accelerate and maximize adoption of the Qualys ETM platform"
Marketplace for specialized autonomous experts (Agent Sarah, Agent Val) to augment security workforces.
"introduced an agentic AI risk fabric... first-of-its-kind agentic AI risk management marketplace"
A flexible pricing model allowing customers to purchase units that provide access to the entire platform.
"launch of our Qualys platform pricing model, where we enable customers to purchase Qualys License Units, QLUs"
A reimagined AI platform with specialized autonomous agents for cyber risk management.
"launch of a fully reimagined agentic AI platform built on a unified fiber to seamlessly manage cyber risk"
A full-feature risk analytics and quantification platform to operationalize a modern Risk Operations Center (ROC).
"We went GA with our Enterprise Tru Risk Management solution... planting the flag for organizations to operationalize"
A partner-focused managed services platform enabling MSSPs to deliver risk quantification and monitoring.
"with the launch of ETM, many of our managed security service providers are now deeply engaged... delivering new MROC"
Flexible procurement model allowing customers to pre-commit to credits and swap products.
"we plan to build on this momentum by proactively identifying opportunities to extend QFlex... go-live date planned for later this year."
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Inflationary pressure, high interest rates, and recessionary fears leading to budget scrutiny and extended sales cycles.
"uncertainty surrounding macroeconomic factors... characterized by inflationary pressure, high interest rates"
Reduced spending and extended sales cycles due to inflationary pressure and high interest rates.
"reduced spending and extended sales cycles... have resulted and may in the future result in decreased revenue"
Inflationary pressure, high interest rates, and reduced spending leading to extended sales cycles.
"inflationary pressure, high interest rates, significant volatility of global markets, reduced spending"
NDR saw a slight sequential decline from 104% to 103%.
"net dollar expansion rate at 103%, down from 104% last quarter"
Gross dollar retention saw a modest sequential decline in the fourth quarter.
"gross dollar retention rate remained comfortably above 90%, but saw a modest sequential decline in Q4"
Ongoing scrutiny of security budgets by customers.
"we anticipate the selling environment in 2025 to remain stable, with ongoing budget scrutiny persisting"
Curated quotes about customer outcomes, retention, renewals.
"In Q1, we were pleased to see some improvements in our gross retention rate. However, growing macroeconomic uncertainty toward the end of the quarter presented an increasingly challenging upsell environment"
"From our perspective, we're glad to see that with our focused efforts, we're seeing some good incremental improvement in our retention."
"In Q3, gross retention continued to improve. However, upsells remained challenging with our net dollar retention rate at 104%, unchanged from last quarter."
"And so as we look to the quarter of customers that are up for renewal in each respective quarter, we're making sure that they understand the value that they could potentially see from."
"The defenders who win in this new era of AI will not be the ones who simply detect more and more vulnerabilities... They will be the ones who can autonomously detect... validate... quantify... and remediate."
"The need for organizations to know their true risk to effectively prioritize and auto-remediate riskiest vulnerabilities in less than one day has never been greater."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 105% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 104% | - | 10-Q-mdna | source ↗ |
| FY2025-Q4 | 103% | 90% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 104% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 104% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 103% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 103% | 90% | earnings-call-transcript | source ↗ |
| FY-2024 | 103% | - | 10-K | source ↗ |
| FY2024-Q3 | 103% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 102% | - | earnings-call-transcript | source ↗ |
Generate a live retention report against Qualys and your full peer cell. Ungated. Downloadable as PDF.