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ARR per CSM

Approximate CSM productivity. Higher numbers can mean great efficiency - or under-staffed CS teams. Read with NRR alongside.

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# Company Vertical Stage Latest NRR ARR/CSM History
1 DoubleVerify DV Sales & Marketing Tech Public 109% $18.5M FY-2019: 156%FY-2020: 123%FY-2021: 126%FY2022-Q4: 127%FY-2022: 127%FY-2023: 124%FY-2024: 112%FY2024-Q4: 112%FY-2025: 109%FY2025-Q4: 109%
2 Alkami ALKT Fintech SaaS Public 115% $12.8M
3 Sprinklr CXM Customer Engagement Public 104% $1.8M FY2025-Q3: 107%FY-2025: 115%FY2025-Q4: 104%FY2026-Q1: 102%FY2026-Q2: 102%FY2026-Q3: 102%FY-2026: 111%FY2026-Q4: 103%FY2027-Q1: 104%
4 Progress Software PRGS Dev Tools Public 100% $1.7M FY2023-Q1: 100%FY2024-Q2: 100%FY2024-Q3: 100%FY2024-Q4: 100%FY-2024: 101%FY2025-Q1: 100%FY2025-Q2: 100%FY2025-Q3: 100%FY2025-Q4: 100%FY-2025: 100%FY2026-Q1: 99%FY2026-Q2: 100%
5 Bentley Systems BSY Construction SaaS Public 109% $1.5M FY2018-Q4: 98%FY2020-Q4: 98%FY2021-Q2: 98%FY2021-Q3: 98%FY2021-Q4: 98%FY2022-Q2: 98%FY2023-Q2: 98%FY2023-Q4: 108%FY2024-Q1: 108%FY2024-Q2: 108%FY2024-Q3: 109%FY-2024: 110%FY2024-Q4: 110%FY2025-Q1: 110%FY2025-Q2: 109%FY2025-Q3: 109%FY-2025: 109%FY2025-Q4: 109%FY2026-Q1: 109%FY2026-Q2: 109%
6 RingCentral RNG Customer Engagement Public 100% $1.4M FY2025-Q3: 99%FY2025-Q4: 100%FY2026-Q1: 100%
7 GoDaddy GDDY Dev Tools Public 115% $0.8M FY-2022: 93%FY-2023: 92%FY2023-Q4: 115%
8 Palo Alto Networks PANW Security Public 120% $0.5M FY2025-Q4: 120%FY2026-Q2: 119%FY2026-Q3: 120%
9 Varonis VRNS Security Public 110% $0.3M FY2019-Q1: 116%FY2020-Q2: 90%FY2024-Q4: 105%FY2025-Q4: 110%
10 NCR Atleos NCR Fintech SaaS Public 98% $0.2M
11 NCR Voyix VYX Restaurant SaaS Public 98% $0.2M

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