Bill.com hit a higher all-time peak (111% in FY2026-Q4).
| Metric | DocuSign | Bill.com |
|---|---|---|
| Latest NRR | 102% | 111% |
| All-time peak NRR | 102% | 111% |
| All-time low NRR | 98% | 92% |
| QoQ change | +0pp | +17pp |
| YoY change | +1pp | - |
| 3-year change | - | - |
| Disclosures tracked | 10 | 3 |
| Metric | DocuSign | Bill.com |
|---|---|---|
| Total customers | 1,900,000 | 500,000 |
| Over $100K ARR | - | - |
| Over $1M ARR | - | - |
| Top-10 concentration | - | - |
| Average ACV | - | - |
| US revenue mix | 69% | 97% |
| Metric | DocuSign | Bill.com |
|---|---|---|
| Total RPO | $2.4B | $73M |
| Current RPO (12mo) | $1.4B | $34M |
| Multi-year contracts | - | - |
| Avg contract length | - | - |
| Subscription rev mix | 98% | 20% |
| New customers added | 100,000 | 1,800 |
| Metric | DocuSign | Bill.com |
|---|---|---|
| CS team size | - | - |
| Customers per CSM | - | - |
| Pricing model | hybrid | hybrid |
| Renewal cadence | annual | annual |
| CSM coverage model | hybrid | account-named |
| Top customer exec | Paula Hansen | Beth Johnson |
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