cust.co / Compare / Five9 vs 8x8

Five9 vs 8x8 - NRR head-to-head

Side-by-side Net Revenue Retention comparison sourced from SEC filings and earnings releases. Both compete in Customer Engagement. Both at Public stage.

Five9 (FIVN)
107%
FY2026-Q2 · Customer Engagement
vs
8x8 (EGHT)
100%
FY2026-Q1 · Customer Engagement
Five9 leads by +7pp on latest NRR (107% vs 100%).

NRR over time

99%101%104%107%109% FY2024-Q2FY2024-Q4FY2025-Q1FY2025-Q3FY2026-Q1FY2026-Q2 NRR Five9 8x8 Five9 - FY2024-Q2: 108% Five9 - FY2024-Q3: 108% Five9 - FY2024-Q4: 108% Five9 - FY-2024: 108% Five9 - FY2025-Q1: 107% Five9 - FY2025-Q2: 108% Five9 - FY2025-Q3: 107% Five9 - FY2025-Q4: 105% Five9 - FY2026-Q1: 105% Five9 - FY2026-Q2: 107% 8x8 - FY2025-Q4: 100% 8x8 - FY2026-Q1: 100%

Five9 hit a higher all-time peak (108% in FY2024-Q2).

Stat-by-stat

Metric Five9 8x8
Latest NRR 107% 100%
All-time peak NRR 108% 100%
All-time low NRR 105% 100%
QoQ change +2pp +0pp
YoY change -1pp -
3-year change - -
Disclosures tracked 10 2

Customer cohorts

MetricFive98x8
Total customers 3,000 -
Over $100K ARR - -
Over $1M ARR - -
Top-10 concentration - -
Average ACV - -
US revenue mix 88% 60%

Commercial structure

MetricFive98x8
Total RPO - -
Current RPO (12mo) - -
Multi-year contracts - -
Avg contract length - -
Subscription rev mix 83% 77%
New customers added - -

Post-sales motion

MetricFive98x8
CS team size - -
Customers per CSM - -
Pricing model hybrid hybrid
Renewal cadence multi-year annual
CSM coverage model - hybrid
Top customer exec Andy Dignan Samuel Wilson

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