cust.co / Community benchmarks

The CS metrics public SaaS won't disclose

Cost-to-serve, CS budget % of revenue, customers per CSM, time-to-onboard, NPS, tool stack. Anonymous submissions from founders + VPs of CS, aggregated into peer medians.

Unlocks at 5 contributors · 0 so far · 5 to go

Submit your numbers, see how you compare

Submission takes 60 seconds via the NRR calculator. We never publish individual numbers - cells unlock at 5+ contributors and only show median, p25, p75. In exchange, you instantly see how your numbers stack against the public-SaaS medians we already track, plus you get the unredacted community benchmark by email the day cell N hits 5.

Submit anonymously, takes 60s →

What you'll see, once cells unlock

Mock data below. Real medians replace these placeholders the moment 5 more contributors land in each cell.

Customers per CSM
42
Median across submissions
🔒 Locked
Cost-to-serve / customer / yr
$8.4k
Median
🔒 Locked
CS budget % of revenue
9%
Median
🔒 Locked
Time-to-onboard
21 days
Median
🔒 Locked
NPS
42
Median
🔒 Locked
Top CS tools
--
Frequency by tool
🔒 Locked

What you give

  • CS team size + customer count
  • Customers per CSM (or pooled / digital-led)
  • Cost-to-serve, CS budget % of revenue
  • Time-to-onboard (days)
  • NPS or CSAT (if measured)
  • Tool stack (free text)

Anonymous by default. Email work-domain hashed; raw email never published.

What you get

  • Instant percentile vs 100+ public-SaaS medians
  • Email when your cell unlocks the unredacted benchmark
  • Early-contributor access: full dataset + tool-stack frequency before public publish
  • Optional: cite-by-handle credit on /community-benchmarks/
Submit anonymously →