For teams running on Microsoft 365, the Outlook integration brings the same powerful email intelligence to Cust. Every customer conversation flowing through Outlook becomes a source of retention signals.
Cust monitors email engagement patterns, identifies sentiment changes, and flags accounts where communication is breaking down - all without your team lifting a finger.
Track how quickly and frequently customers reply to identify accounts that are disengaging.
Aggregate email touchpoints across sales, CS, and support to understand the full relationship picture.
Get notified when email engagement drops below healthy thresholds for any account.
Connect via Microsoft's secure OAuth flow - Cust integrates directly with your existing Microsoft tenant.
Choose which team mailboxes Cust should analyze for customer communication patterns.
Email signals enrich your customer health scores and power Retention Agent recommendations.