Peak NRR of 112% in FY2024-Q4. Latest is 109% - that's -3pp from peak.
monday.com is above the Collaboration Software Public median by +12pp (cell median: 97%)
monday.com (MNDY) is a collaboration software company at the public stage. As of its most recent disclosure (FY2026-Q2), monday.com reported a Net Revenue Retention rate of 109% - a mid-pack result for B2B SaaS at this segment.
monday.com's NRR peaked at 112% in FY2024-Q4, 3pp above today's level.
Within its peer set (collaboration software companies at public stage in the $5k-$25k acv band), monday.com's NRR is meaningfully above the cell median of 97%. Compare against the full peer cell aggregate for distribution and top performers.
When the company breaks NRR/GRR by segment, geography, or customer size cohort.
| NRR by ARR cohort | over 100k: 114% |
|---|
Revenue, ARR, and team-size denominators for the productivity ratios.
Support tiers: Standard · Priority / Extended (Enterprise)
CS team segments: Enterprise / Strategic · Medium-sized / Mid-Market · SMB / Small Teams
CSM model: hybrid
Education programs: monday.com Community & Knowledge Base
Top customer exec: Adi Dar - Chief Customer Officer (since 2025)
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
No-code AI building blocks tailored to business needs integrated throughout the product suite.
"This year we featured monday AI, which includes no-code AI building blocks that customers can tailor"
New service management product currently in beta with cross-sell potential.
"monday Service has shown promising cross-sell potential and it's on track for release by the end of 2024."
On-demand workforce of AI Agents that can reason, act, and execute across workflows.
"AI Agents, which is now in beta, and AI Workflows. These allow customers to create an on-demand workforce"
Allows customers to build full applications directly on top of monday.com data and workflows.
"Monday Vibe... Customers can now build full applications directly on top of their monday.com data"
Launched three bundles combining Work Management, CRM, and Service to accelerate cross-sell.
"We just launched bundles. We launched three bundles here last month, so this quarter."
New transparent system to scale AI usage and measure impact.
"rolling out a new AI credit system in Q4, shaped by extensive customer feedback"
New organization to support enterprise accounts, improve retention, and drive expansion.
"we established now the chief customer organization to support those accounts, to improve retention"
Three AI-powered capabilities to generate workflows and build custom applications.
"This quarter we introduced Monday Magic, Monday Vibe and Monday Sidekick, three AI powered capabilities"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Continued choppiness in the macro environment leading to fewer enterprise customer adds.
"In Q3 we saw some continued choppiness in the macro, including, you know, fewer enterprise customers."
Slower than anticipated hiring of sales quota carriers impacted enterprise adds.
"impacted in part by slower hiring in sales"
Increased cost to acquire and expand self-serve customers with lower returns.
"no-touch channels continue to operate in a choppy demand environment, particularly among the smaller customers"
Appreciation of the Israeli shekel impacting operating margins and free cash flow.
"operating margin had an approximately 180 basis points negative FX impact, mainly from the appreciation of the Israeli shekel"
Volatility in paid search performance and Google AdWords performance.
"top-of-funnel trends were choppy overall. We saw some continued volatility in paid search performance."
Softness in the downmarket/SMB segment due to changes in Google search/SEO.
"seeing some softness within the downmarket due to the changes in the Google algorithm"
Curated quotes about customer outcomes, retention, renewals.
"Gross retention continued to improve in Q1, reaching historical highs for the company, reflecting how deeply monday.com is embedded in how our customers run their businesses."
"Larger customers typically commit to a multi-year agreement with more structured expansion... It's not related to churn. Actually, our growth retention is at all-time high."
"Our gross retention is also at historical highs. All these things together land for a very compelling enterprise upmarket motion."
"This is the first time since we added the new agent that we see customers expand not only on the seats for humans, but on AI consumption."
"Overall, I would say that gross retention continued to be at record levels, so very strong gross retention and NDR."
"We estimated the pricing adjustment will positively contribute around 100 basis points to the reported NDR in fiscal year 2025."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
monday.com appears on 1 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 109% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 110% | - | earnings-press-release-8k-exh | source ↗ |
| FY2025-Q4 | 110% | 91% | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 111% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 111% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 112% | - | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 111% | - | earnings-call-transcript | source ↗ |
| FY2023-Q4 | 110% | - | 20-F | source ↗ |
Generate a live retention report against monday.com and your full peer cell. Ungated. Downloadable as PDF.