Currently at all-time peak NRR of 153%.
DLocal is above the Fintech SaaS Public median by +46pp (cell median: 107%)
DLocal (DLO) is a fintech saas company at the public stage. As of its most recent disclosure (FY2026-Q2), DLocal reported a Net Revenue Retention rate of 153% - a elite-tier result for B2B SaaS at this segment.
DLocal is currently at or near its all-time NRR peak.
Within its peer set (fintech saas companies at public stage in the $100k-$500k acv band), DLocal's NRR is meaningfully above the cell median of 107%. Compare against the full peer cell aggregate for distribution and top performers.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Tier 0 merchants · Global merchants
CSM model: account-named
Education programs: LLM-friendly API documentation
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
Machine learning models that optimize routing and chaining to maximize authorization rates.
"During the quarter, we launched our Smart Requests functionality, boosting our transaction performance"
Allows merchants to use dLocal technology while contracting directly with processors.
"Finally, we launched a new product to our suite of offerings: a standalone payment orchestration option"
AI-driven automation delivered productivity gains equivalent to 93 FTEs in Merchant Support.
"AI-driven automation delivered productivity gains equivalent to 93 FTEs... enabling Merchant Support to handle 54% more tickets"
Enabling merchants to on and off-ramp fiat to stablecoins, settle and be settled in stablecoins.
"We've completed the launch of our full-service stablecoin suite, enabling merchants to on and off-ramp fiat"
Installment-based payment product live across six countries with solid merchant adoption.
"Buy Now, Pay Later Fuse products are now live across six countries with solid merchant adoption."
Tokenized APMs with added features to replicate card-on-file convenience.
"our APM on- file capabilities now cover 27 of these local payment methods across 16 countries"
Groundbreaking solution in Brazil replicating card-on-file functionalities for Pix payments.
"Just last week, we launched Smart Pix in Brazil. This first-in-the-market, groundbreaking solution redefines the Pix"
Integrating market-leading BNPL solutions to global merchant checkouts without taking credit risk.
"During the second quarter, we also launched multiple Buy Now Pay Later integrations in several markets"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Top merchant required to connect directly with acquirers due to new payment license.
"sequential slowdown in growth in Brazil, driven by a loss of share of wallet... with a top commerce merchant"
Naira devaluation in Nigeria and FX spread compression in Argentina.
"lower revenue in Nigeria due to the naira devaluation in February 2024"
Regulatory requirements in emerging markets are multiplying and highly dynamic.
"Regulatory requirements in EMs are multiplying, making in-house compliance costly and a barrier to growth"
Gross profit held back by higher cost amid election related effects and rate volatility.
"Argentina, on the other hand, was the primary drag to growth... gross profit was held back by higher cost"
Expect more volume-based discounting as existing merchants grow and large clients scale.
"As existing merchants grow and large clients continue to scale, we expect more volume-based discounting"
Volatile macro situation and lower interest rate spreads impacting gross profit.
"partially offset by a volatile macro situation in Argentina... reflecting lower interest rate spreads"
Curated quotes about customer outcomes, retention, renewals.
"All of this supported by the fact that our relationships with global merchants are increasingly deeper and stickier. You see that in the retention rates we mentioned during the prepared remarks. We're seeing merchants adding countries, adding payment methods, and now beginning to add products that they use from us."
"Our relationships with global merchants are increasingly deeper and stickier. You see that in the retention rates we mentioned during the prepared remarks. And we're seeing merchants adding countries, adding payment methods, and now beginning to add products that they use from us."
"Our TPV retention rate of 188% this quarter demonstrates this... trust these merchants place in us is translating into deeper relationships over time."
"We continue to deepen our relationships with merchants, with significant opportunities ahead."
"Localization is what ultimately drives success in emerging markets. Local payment methods are no longer alternative options."
"We scale with our world-class merchants, offering ever more countries, payment methods and solutions"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
DLocal appears on 3 of our retention leaderboards.
Free to embed on your blog or board deck. Includes a small backlink to cust.co.
Or grab the data: JSON API →
| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 153% | - | presentation-pdf | source ↗ |
| FY2026-Q1 | 152% | - | presentation-pdf | source ↗ |
| FY-2025 | 149% | - | presentation-pdf | source ↗ |
| FY2025-Q4 | 145% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 149% | - | earnings-call-transcript | source ↗ |
| FY2025-Q1 | 144% | - | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 140% | - | earnings-call-transcript | source ↗ |
| FY-2024 | 140% | - | earnings-call-transcript | source ↗ |
| FY2022-Q1 | 153% | - | presentation-pdf | source ↗ |
Generate a live retention report against DLocal and your full peer cell. Ungated. Downloadable as PDF.