Peak NRR of 144% in FY2020-Q1. Latest is 104% - that's -40pp from peak.
Agora is below the Dev Tools Public median by -3.5pp (cell median: 108%)
Agora (API) is a dev tools company at the public stage. As of its most recent disclosure (FY2026-Q2), Agora reported a Net Revenue Retention rate of 104% - a mid-pack result for B2B SaaS at this segment.
Agora's NRR peaked at 144% in FY2020-Q1, 40pp above today's level. Over the past three years, the metric has contracted by 40pp. The most recent quarter gained 5pp QoQ.
Within its peer set (dev tools companies at public stage in the $25k-$100k acv band), Agora's NRR is below the cell median of 108%. Compare against the full peer cell aggregate for distribution and top performers.
Health scores, usage, and time-to-value when disclosed.
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Strategic · Enterprise · Mid-Market · SMB
Education programs: IRTE (Intelligent Real-Time Engagement)
Named CS initiatives across recent disclosures (newest first).
Launched in March 2025, usage has more than doubled each quarter.
"Since its launch in March 2025, usage has more than doubled each quarter."
Introduced at CES 2026 featuring enhanced multimodal capabilities including vision understanding and motion control.
"At the event, we introduced the latest upgrade of our Conversational AI Device Kit"
Integrates AI-powered noise suppression, echo cancellation, and proprietary audio codec for AI agents.
"Recently, we launched our conversational AI Engine 2.0."
Zero-code interface for developers to create, configure, and deploy voice agents.
"we announced our conversational AI Studio at our recent Convo AI and RTE Conference in late October"
Enterprise-grade solution for interactive voice experiences with AI models.
"I'm excited to announce the launch of our Conversational AI Engine, an enterprise-grade solution"
Open-source automation framework for building multimodal AI agents.
"we've supported and contributed to an open-source project... called the Transformative Extensions Network, or TEN."
Collaboration with OpenAI's Realtime API to allow developers to bring voice-driven AI experience to applications.
"we recently launched our conversational AI SDK in collaboration with OpenAI's Realtime API"
Open-source orchestration framework for building AI agents with real-time multimodal AI capabilities.
"we sponsored an open-source project in our developer community called Transformative Expansion Network, or TEN"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Lower margin profile of conversational AI-related products as usage is still ramping up and remains at a sub-scale level.
"decline was primarily driven by the lower margin profile of our conversational AI-related products"
Issues with background noise, multiple speakers, and latency management in real-world settings.
"Behind the simplicity users expect lies immense complexity: system obstruction, real-time audio processing"
Slowing demand in China social/entertainment sectors due to regulation.
"year-over-year decrease was primarily due to slowing demand from social and entertainment verticals due to regulation"
Challenging regulatory and macro environments impacting Shengwang revenue.
"mainly due to challenging regulatory and macro environments."
Slowing demand from social and entertainment verticals due to regulation and general economic conditions.
"year-over-year decrease was primarily due to slowing demand from social and entertainment verticals"
Initial negative gross margin on Conversational AI business due to subscale stage and high POC costs.
"mostly due to the initial negative gross margin on the Conversational AI business."
Curated quotes about customer outcomes, retention, renewals.
"We are seeing strong momentum in adoption of our voice AI agents trained on the best sales and customer service playbooks."
"Our dollar-based net retention rate for the quarter was 104%... This represents a meaningful improvement."
"Enterprises today are no longer asking whether they should adopt Conversational AI. Instead, they are asking how to deploy it at scale with reliability."
"multimodal AI agents that can interact with humans through natural voice will gain widespread adoption... RTE technology is essential for enhancing the user experience"
"We have been working closely with customers to build and test conversational AI applications across various use cases"
"Our customers and developers are deploying our conversational AI solutions to build voice agents for outbound marketing, inbound customer service, tutoring"
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Agora appears on 3 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 104% | - | earnings-call-transcript | source ↗ |
| FY2026-Q1 | 99% | - | earnings-call-transcript | source ↗ |
| FY2025-Q4 | 109% | - | earnings-call-transcript | source ↗ |
| FY2025-Q3 | 108% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 97% | - | earnings-press-release-8k-exh | source ↗ |
| FY2025-Q1 | 95% | - | earnings-press-release-8k-exh | source ↗ |
| FY2024-Q4 | 109% | - | earnings-press-release-8k-exh | source ↗ |
| FY-2024 | 95% | - | 20-F | source ↗ |
| FY2024-Q3 | 108% | - | earnings-press-release-8k-exh | source ↗ |
| FY2024-Q2 | 97% | - | earnings-press-release-8k-exh | source ↗ |
| FY-2023 | 93% | - | 20-F | source ↗ |
| FY-2022 | 144% | - | 20-F | source ↗ |
| FY2020-Q1 | 144% | - | 20-F | source ↗ |
Generate a live retention report against Agora and your full peer cell. Ungated. Downloadable as PDF.