Gross Retention excludes expansion - it shows pure churn / contraction loss. The gap between NRR and GRR is the expansion lift.
Currently at all-time peak NRR of 95%.
Alarm.com is above the Real Estate SaaS Public median by +0pp (cell median: 95%)
Alarm.com (ALRM) is a real estate saas company at the public stage. As of its most recent disclosure (FY2026-Q2), Alarm.com reported a Net Revenue Retention rate of 95% - a below-average result for B2B SaaS at this segment.
Alarm.com is currently at or near its all-time NRR peak.
Within its peer set (real estate saas companies at public stage in the under $5k acv band), Alarm.com's NRR is roughly in line with the cell median of 95%. Compare against the full peer cell aggregate for distribution and top performers.
Contract shape and forward-booked revenue.
When the company breaks NRR/GRR by segment, geography, or customer size cohort.
| GRR by segment | enterprise: 98% |
|---|
Revenue, ARR, and team-size denominators for the productivity ratios.
CS team segments: Enterprise · Small Business
CSM model: hybrid
Education programs: ISC West
CCO comp tied to retention: Yes - SaaS and license revenue and adjusted EBITDA are each elements of our cash incentive compensation plan
Computed from the data above. Shows where value comes from and where leakage hides.
Named CS initiatives across recent disclosures (newest first).
A comprehensive suite of enterprise-grade business management solutions for service provider partners.
"continued enhancement of our Partner Services Platform, a comprehensive suite of enterprise-grade business management"
Real-time notifications for operational issues like blocked fire exits or shelf restocking needs.
"AI Visual Check can detect and issue real-time notifications when a fire exit is blocked, a shelf needs restocking"
Natural language search for forensic video results across broad environments.
"This allows security personnel to describe what they're looking for using natural language"
Leveraging AI for proactive deterrence and integrated central station remote video monitoring.
"We will continue to leverage AI... with products like the AI-based deterrence and monitoring capabilities"
Acquisition to scale EnergyHub's Virtual Power Plant (VPP) capacity and utility client base.
"To accelerate EnergyHub's scale, we acquired Resideo Grid Services, or RGS, late in 2025."
Upgraded generative AI chatbot in technician app to handle complex troubleshooting and multi-step workflows.
"We recently released an upgraded version that can handle more complex questions and multi-step workflows."
Extending software to operate with select third-party cameras to broaden market coverage in commercial environments.
"By extending our software to operate with select third-party cameras, we've made it easier for service providers."
Enabling service providers to gain efficiency through standardization around commercial offerings.
"enables them to gain operational efficiency through more standardization around our commercial offerings"
Challenges acknowledged by management. Useful peer signals - your team is probably not alone.
Volatility, supply chain disruptions, and inflation affecting hardware sales and consumer spending.
"Macroeconomic Conditions have and may continue to create supply chain disruptions, inventory disruptions"
Costs involved in ongoing intellectual property litigation affecting adjusted EBITDA.
"legal costs and settlement fees incurred... particularly costs involved in ongoing intellectual property litigation"
New 10% baseline tariffs on imported products affecting hardware revenue margins.
"U.S. government announced a baseline tariff of 10% on all products imported into the United States"
Cost increases and supply constraints for memory used in cameras due to HBM demand for AI data centers.
"supply chain volatility related to standard memory availability as manufacturers shifted more production to HBM"
Extreme cold weather in Jan/Feb reduced installation activity for approximately three weeks.
"Installation activity was greatly reduced for about three weeks... due to the extreme cold weather"
Economic uncertainty slowed some larger-scale deployments in the commercial segment.
"Growth remained solid in 2025, despite some economic uncertainty that slowed some larger-scale deployments."
Curated quotes about customer outcomes, retention, renewals.
"As we noted after our call last quarter, the retention rate for the consolidated company was inching towards 95%. It rounded actually up to 95%. It was 94.7%... We rounded to 94% during the second quarter. It was actually 94.1%."
"Our residential business was steady as revenue retention continued to provide a modest tailwind."
"For the third consecutive quarter, revenue retention remained in the 95% range."
"The subscriber is a bit more sticky because they're using the system every day... the ARPU is higher."
"As more Alarm.com services are installed into a given commercial site, we see improved revenue retention, which is currently 98% for our commercial subscribers."
"We mentioned that the revenue retention rate for the third straight quarter was above the high end of our range at 95%."
Side-by-side NRR, customer cohorts, commercial structure, and CS motion.
Alarm.com appears on 3 of our retention leaderboards.
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| Period | NRR | GRR | Source type | Filing |
|---|---|---|---|---|
| FY2026-Q2 | 95% | - | earnings-call-transcript | source ↗ |
| FY2025-Q2 | 94% | 94.1% | 10-Q-mdna | source ↗ |
| FY2025-Q1 | 95% | 94.7% | earnings-call-transcript | source ↗ |
| FY2024-Q4 | 95% | - | earnings-call-transcript | source ↗ |
| FY2024-Q3 | 95% | - | earnings-call-transcript | source ↗ |
| FY2024-Q2 | 94% | - | 10-Q-mdna | source ↗ |
Generate a live retention report against Alarm.com and your full peer cell. Ungated. Downloadable as PDF.